Responsible Gaming
at hi17

hi17 exists to provide entertainment. Sports betting on the Bangladesh Premier League, live casino games, slots from world-class providers, and fishing arcade games are all designed to be fun, exciting, and fair. We are proud to serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh — and with that privilege comes a serious responsibility.

Responsible gaming means recognising that, for a small number of people, gambling can become harmful. It means building a platform that actively works to prevent harm — not simply reacting after the fact. hi17 invests in player protection tools, staff training, and clear communication so that every player on hi17.app has the information and resources they need to make informed decisions about how they play.

This page sets out the full range of tools and safeguards available to hi17 players. We strongly encourage every player to read it, regardless of whether you feel gambling is currently a concern for you. Understanding your options puts you in control.

hi17 enforces a strict minimum age of 18 years for all players. Age is collected at the point of registration via a date-of-birth declaration. Before processing any withdrawal, hi17 conducts a mandatory Know Your Customer (KYC) check that includes verification of a government-issued identity document — such as a National ID Card (NID), passport, or birth certificate — to confirm that the player is who they claim to be and is at least 18 years of age.

What Happens If an Underage Player Is Identified?

If hi17 identifies or receives a credible report that a player is under 18 years of age, the following actions are taken immediately:

• The account is suspended and locked from all gaming activity.
• All bets placed since account creation are voided.
• Any deposited funds are returned to the original payment method (bKash, Nagad, Rocket, or card) after identity confirmation.
• All personal data associated with the account is securely deleted in line with our Privacy Policy.

Protecting Minors in Your Household

If you share a device with minors, hi17 strongly recommends using device-level parental controls or internet filtering software to prevent access to gambling websites. Always log out of your hi17 account after each session and do not save your login credentials on shared devices. If you believe a minor has accessed your account, contact our support team immediately.

Self-exclusion is a formal tool that allows a player to request that hi17 block their access to the platform for a defined period. It is one of the most effective interventions available for players who feel that gambling is becoming a problem. hi17 takes all self-exclusion requests seriously and processes them promptly.

Available Self-Exclusion Periods

How to Request Self-Exclusion

To activate self-exclusion on your hi17 account, contact our support team via live chat at any time of day or night. State clearly that you wish to self-exclude and specify your preferred duration. Our team will confirm the exclusion in writing and your account access will be blocked within minutes of the confirmed request.

After Self-Exclusion Ends

When your self-exclusion period expires, your account will not automatically reactivate. You will need to contact the support team and confirm that you wish to resume playing. At that point, our team may recommend reviewing your deposit limits and reality-check settings before resuming. This deliberate "friction" is intentional — it gives you an extra opportunity to confirm that returning to gaming is the right decision for you.

Deposit limits are one of the most practical responsible gaming tools available. By pre-setting a maximum amount you can deposit within a given time period, you create a financial boundary that prevents impulsive over-spending — even during losing streaks or periods of heightened enthusiasm.

Types of Deposit Limits Available

How Deposit Limit Changes Work

Reducing a deposit limit takes effect immediately — if you lower your daily limit from ৳5,000 to ৳2,000, the new lower limit applies at once. Increasing a deposit limit, however, does not take effect immediately. An increase request is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This asymmetry is intentional: it protects you from making impulsive decisions to raise your limits in a moment of frustration or excitement.

Loss Limits and Session Wager Limits

In addition to deposit limits, hi17 offers session loss limits — a cap on the total amount you can lose within a single gaming session. Once the session loss limit is reached, you are automatically logged out and cannot log back in for a defined cooling-off period. Contact our support team to configure session loss limits on your account.

A time-out is a shorter, lighter version of self-exclusion designed for players who simply need a break — perhaps after a stressful week, a long gaming session, or a period of significant losses. Unlike self-exclusion, a time-out is a temporary pause rather than a commitment to stop gambling entirely.

Available Time-Out Durations

• 24 Hours — A one-day break. Your account is locked for gaming and deposits from the moment of activation.
• 48 Hours — A two-day break. Suitable after a high-volume or emotional gaming session.
• 7 Days — A full week away from the platform. Strongly recommended if you notice any of the warning signs listed in Section 6 below.

During any time-out period, your account balance is preserved and you retain the ability to withdraw existing funds. You will not receive any marketing communications or promotional emails during your time-out.

Reality Check Session Reminders

Reality checks are in-session notifications that appear at a user-defined interval to remind you how long you have been playing and what your net result is for that session. Many players find that simply seeing the time elapsed and their running balance helps them make more considered decisions about whether to continue. You can set reality check reminders at 30-minute, 60-minute, or 90-minute intervals.

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs are commonly associated with gambling behaviour that has moved beyond entertainment and into harmful territory. Honest self-reflection is the first and most important step.

Common Warning Signs

• Spending more money on gambling than you originally intended or can comfortably afford to lose.
• Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• Feeling anxious, irritable, or restless when you are not gambling or when you attempt to reduce your gambling.
• Using gambling as a way to escape from stress, depression, relationship problems, or financial pressure.
• Borrowing money — from friends, family, or through loans — to fund gambling activity.
• Neglecting work, study, family responsibilities, or personal health as a result of time spent gambling.
• Making repeated unsuccessful attempts to cut down or stop gambling.
• Thinking about gambling constantly — planning your next session, reliving past wins or losses.

Self-Assessment Questions

The following questions are adapted from widely used gambling self-assessment tools. If you answer "yes" to two or more, we strongly encourage you to contact our support team or one of the help organisations listed in Section 7.

hi17's support team is trained to handle responsible gaming conversations with sensitivity and without judgment. If you reach out to us about a gambling concern, your account safety will be our first priority and we will help you activate whichever protective tools are appropriate to your situation — whether that is a deposit limit, a time-out, or a full self-exclusion.

How to Contact hi17 Support

Our support team is available 24 hours a day, 7 days a week, via live chat on hi17.app. For written correspondence, you may contact us at [email protected] — plain text only, not a clickable link. We aim to respond to all responsible gaming enquiries within 2–5 minutes via live chat and within 2 business hours via email.

When you contact us about a gambling concern, you will be connected with a senior support agent who is trained in responsible gaming protocols. You can request any of the following in a single conversation:

• Immediate deposit limit reduction
• Activation of a time-out period
• Self-exclusion for any duration
• Account review — a summary of your recent activity to help you assess your own patterns
• Referral information for professional counselling services

Professional Counselling and External Resources

For players who need support beyond what a gaming platform can provide, professional counselling services are available. While hi17 does not manage or endorse specific third-party organisations, we encourage any player experiencing serious gambling-related distress to seek help from a qualified mental health professional, a community support service, or a trusted religious institution. Speaking to a doctor, counsellor, or imam about gambling-related stress is a recognised and effective path to recovery. Family and community support networks play a particularly important role in the Bangladeshi context and should not be overlooked as a resource.

The table below provides a quick reference summary of all responsible gaming tools available to hi17 players. All tools can be activated immediately by contacting our support team via live chat.

All of the above tools are provided free of charge. There is no penalty for using them. hi17 staff will never attempt to dissuade a player from activating any responsible gaming tool. If you feel that a support agent has acted contrary to this commitment, please escalate your concern by emailing [email protected].